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FAQs
 At Vineyards Wine and Spirits customer satisfaction is the utmost goal. If there are any questions not answered on our website, please do not hesitate to contact us directly via any of the means listed on our contact page. As new questions are presented we will continue to update this online list of answers. |
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- Can you special order items?
Yes, as a licensed Missouri retailer we have access to thousands of items not listed on our site. If you are looking for something special, just email us. There is no extra charge for us to bring in special items.
- Do I pay sales tax?
We are a licensed retailer in St. Louis, MO. By Missouri law we are required to charge sales tax for any shipments to addresses in Missouri or picked up at the store.
- Do I need to be 21 to order?
YES, you must be 21 or older to place an order and by placing an order you are certifying that you are AT LEAST 21 years old. It is illegal to make any such false statement.
- How can I track my order?
Upon request, we will email your tracking number from Federal Express or UPS. Please allow 24 hours from the time of your order before requesting this information.
- Do you offer case discounts on wine?
Generally a discount does apply to full case orders of wine. The case discount is 5% before taxes and shipping. You may mix and match bottles to reach 12 and this discount will be applied on your final invoice. There are no discounts on allocated, sale items, nor on special orders or pre-offers.
- How can I be notified of upcoming classes, events, and specials?
In instances where a courier has failed to meet its obligations as defined by the service you have selected, you may request a refund or replacement of some or all of your purchase. This is called a shipping claim.
- Who Can File a Claim?
You may file a claim if you have received a late, damaged, or misrouted shipment; or if you have not received your package due to one of the aforementioned circumstances.
- How Can I File a Claim?
If you would like to place a claim, you can e-mail your request to orders@VineyardsWine.com. Please specify the nature of your claim in the subject of your message. Please include your order number in all correspondence. If you prefer, you can contact us Monday-Friday between 10am and 6pm central time at 636-519-9463. Please have your order number ready when you call.
- What Else Should I Know About Filing a Claim?
* All claims must be filed within ten days of the date of shipment.
* We are not responsible for any mishandling that may occur after a shipment has been delivered (i.e. packages that fail to reach the intended recipient after being delivered to a mail room, front desk, apartment manager, etc.)
* A shipment is considered late if it did not arrive in the appropriate number of business days following shipment.
* Customers filing claims for late deliveries will be credited shipping charges only. Packaging and handling fees are nonrefundable.
- 11. The item I purchased arrived damaged. How do I return it?
Simply return the damaged product to its original shipping box (including original packaging materials), and call us at 636-519-9463. If you prefer, you may also e-mail us at Orders@VineyardsWine.com. We will then send Fedex or UPS to inspect / collect the damaged merchandise. Once Fedex or UPS has collected the package, we will send a replacement or credit your account accordingly. If your package contained multiple items. please return only the damaged portion of your order.
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